Mike’s review transcript

0:06
Mike, thanks for taking some time just today I want to find out a little bit
0:12
about the background of your situation that led you to come into contact with
0:19
Dane and whoever else you worked with and I want to emphasize somebody who has
0:29
never been exposed to the damage restoration industry looking for which
0:36
company would be a good one to explore what concerns you know what concerns
0:41
that someone should someone had been there to see what company to work with
0:44
those are the questions that I may repeat it
0:48

cover them with what you say naturally so just tell your story

How did you first notice that you had an issue (and kind of take it chronologically)?

Okay. Alright, basically what happened was about two years ago in January, I was on my way home from work and my wife called me and she said she had gotten in the shower and she was in the shower when suddenly the water got kind of cold in the shower (which she thought was odd).

But, luckily she got out of the shower and went upstairs. (We have a washer and dryer upstairs.) And, sure enough, the washer was shooting water. It was a top loader, so there was water coming out of the top of the… of the actual washer.

Long story short, when I got home five minutes later, I opened the garage door and it literally was raining in my garage (because that washer and dryer sat right above the garage). So, it [the leaking water] actually went through my laundry room, over in to my daughter’s room, and then down through the floor into the garage.

This happened in a matter of 15 to 20 minutes. Luckily she was home, or we would have had a real…  disaster on our hands. But, we did catch it, and at that point I called my insurance agent.

 

 

 

 

and

basically requested
you know

I asked them

I knew nothing

about the process
who to call
again
the first time that’s
2:26

happened to me

in these companies and basically they can I see the car put out

2:40
TV’s upstairs Friday that they came back went on twenty just make sure her
2:53
reading we want on Sunday for 15 20 minutes Monday they came back they said
3:00
ok everything’s good to go
Mike teams you know pretty quick for a job out
3:08

water coming down the balls in her eye wall in the box

I was a little leery at that

3:22

point

that you guys recommend else

seemed rushed

so then the other

3:38
initially

when he came out to the house
I met him here
we went out to  my garage

3:46
cutting the whole drive there and it just basically started to
collapse

3:55
so
the other company told me it was dried and good to go

and he wasn’t up  there for more than ten seconds
and basically it started to collapse

an exact same

4:04
problem when police this is this was denied the end of February that’s when
4:23
you begin when he went up look what’s going to happen right after this cut you
4:39
know how well is that comment
4:41
remember when he when he came out in 2008 compete I will tell them
4:56
we didn’t know how much he knew

when he started cutting I mean
three or four seconds

5:04
so that gut instinct
5:12
so at that point

he … came in the house around you went upstairs

I found out that the other company was not licensed (wow) even though my insurance company had recommended someone that was not licensed (wow)
which to me is pretty scary (yeah) because…. You would think that they would do their homework on this stuff, but, with some of these companies in Arizona, you’ve got to be really careful because they are not licensed. There’s licenses they have to get, I believe, just to pull carpet out. So, they did things to my house that… legally they should not have been doing, so that was pretty disturbing.

based

6:06
payment out and determine what needed down and said you know here’s what you
6:13
need to explain but my wife is due to kids and families and you see how it
6:29
would have been to my wife and I would have gone no big deal
6:36
relocate both my kids downstairs
6:41
and you know it’s it’s it’s a pretty big mean they bring rain timely manner they
6:51
did what they said they were gonna do people to work and I’m going very well
6:58
but you know it’s kind of scary when you think that you find out four days later
7:09
later you know it’s important to make sure you come to India on work
7:14
throughout the sequence hear you say you did you hire didn’t they said they were
7:23
gonna do I think that’s one last thing you said first company is there anything
7:30
you left out as far as how things went with the first company the company you
7:38
know they were very brief they basically give up the fans up there there was a
7:50
lot of wrong with that and they said that they had about 24 fans going on in
8:03
the garage and likely eat I’m giving you the freedom really give me any of the
8:20
information they need to do need to do things
8:34
things where they gave us the option so there were no adverse company they just
8:53
came about it or not just complete it was just a bad experience to hear from
9:07
him again I was a little bit because maybe I was like that’s amazing I mean
9:21
when I pulled it down through the rain driving on Monday at that point I was
9:31
more concerned by the wasn’t the cause of my life
9:37
referred me to i can state because they wonder why when the bad that then
9:42
instead a gut feeling to give them another call I’m sure that would have
9:48
been the end up and I’ll have another problem so I heard that water damage and
9:59
it’s not completely 48 hours you can expect more than what you’re saying is
10:05
you happen to go three days without having a serious problem just cuz the
10:11
time of year but three days
10:17
expert on them but you know if we would have been more that happened
10:23
later i think im with a gun control but the bottom line is it’s never get to
10:33
them
10:34
you ever you come out to be honest and they have to know what they’re doing and
10:42
this company here and did not know what they’re doing what they are doing or the
10:48
company I’ll go over there was just just under start to finish everything they
11:00
did when they left my house I was kind of weak and like I said the training
11:18
part there really was most people just take my word for it said ok they said
11:23
let’s ride will get to go
11:24
luckily I didn’t know that feeling I mean another call and I’m thankful for
11:34
because I’m 19 and a serious problem I got as far as the overbilling there any
11:46
any
11:47
you no cost to you that was a question basically it was going to be paid by the
11:52
insurance company now there was nothing
11:57
build a second time I’ve been with my agent called the agency everything
12:09
that’s on this bill is basically yes they do some work guess they set up some
12:15
fans it’s been so when I stop them I was basically you know one of them is really
12:37
nothing I mean again the big thing I don’t like my problem with the first is
12:52
they deceive me beat me and when I okay well maybe what happened you know a few
13:25
months later during the service your kids and your family
13:34
yeah there was water in the know I’m just just curious about you say maybe a
13:52
little bit more about that a little bit about ya
14:03
one of things to do when they realized you know what needed to be done first
14:20
thing they do is the only moving furniture furniture in the pod to
14:34
preserve the culture me sir what was necessary to meet its now but they made
14:50
it be riding in China and pain but it’s all about contained ensure that you know
15:07
you get furniture and stuff you can’t they made their priority and get down to
15:21
the way to work so a lot of that too because it’s very damaging it when they
15:36
both my kids rooms
15:40
the laundry room and they just carrying Windows
15:50
fans and they’re making a lot of you know I did have some furniture that was
16:09
damaged in the back of the furniture its seamless and those guys got damaged its
16:32
really means he was 15 20 minutes and with my wife is preparing I have no
16:47
doubt in my mind it would probably be a matter its own horn out here you can
17:16
trust
17:16
call anytime you want to meet the first time it can lead to problems that you
17:36
can even affect the inspection of girl home
17:42
how long it took for the more expensive services they haven’t tried out probably
18:11
made their way and that police are waiting for the insurance company just
18:27
come over and determine you know here but long story short I’m once I got
18:38
everything dried out damage that there was damage and then we ended up doing
18:51
quite a bit of painting because there’s someone you know me but my dear I had to
19:19
replace basically everything up there and then repaint everything
19:24
now we have to review all down it it just even 15 20 mins damaging it was
19:39
probably gonna get you gotta get you know just to give the card so you know
19:53
this is certainly not white house and that’s one thing that will use the car
20:21
began being again it’s over the course of going about your life I guess
20:42
probably the only other people about damage
20:53
news from people who can win through situations I guess he went somewhere to
21:03
my other people from my wife were injured people I knew this stuff happens
21:15
you know it’s important to be able to believe you want their company or person
21:33
and their friends and families and that would be through small fire another they
21:55
needed some work done due to water damage so it kind of kept in touch with
22:02
days because I was dealing with the insurance companies doors and came down
22:27
and water for 20 minutes
22:36
drink water with the back of a week later and it just came down call they
22:58
will find something happened that’s a brand new project in something from all
23:12
the water something no one story short I called can you come up with a direct
23:25
result of them because they did they worked with the adjuster through them
23:36
and tell us the garage
23:47
Canyon State come through that was a director of the water that’s your
24:19
problem but it’s not the first time you will have that’s why it’s entrust only
24:35
has been in business you do the job right the first time so we were fire
24:58
over time we’re talking to people who were there ya process because again
25:23
we’re dealing with things all the time
25:27
basically these damn kids and give him a text from you and me and he wanted to
26:03
market two years ago now and I don’t have to go through when I first week of
26:34
this process it was easy for me to start talking to these meetings and I would
26:46
never tell you don’t believe it or not
26:52
in Egypt you referred me with someone who was the last time these agents to
27:03
make sure he is licensed based I was able to tell them and frankly we’ve been
27:29
working now it’s just a fun time now and kind of cult these W I just don’t go
27:45
when you get this
27:48
been able to kind of been enjoyable to be a gentleman what happened to us and
28:30
and the other in a way
28:35
they called me i dnt need you want to go out there and checking out some kind of
28:40
process and I know we cut our carbon I don’t know all this stuff well but again
29:10
happens we used in June that you know it seems like there’s already some company
29:18
coming in early so people know that you know you get so you you people pretty
29:50
quickly after you water damage to house people officially formerly worked for
30:01
bringing business to them
30:17
clean it up
30:26
you think someone needs to be added after I stumbled do some of that and if
30:36
you don’t need to redo the industry do quite a bit so I like this question so
30:58
can you think of a case where you working well go out there with a
31:44
different company ok there’s no one is there and each client
32:01
in and think of what the heck was I have a client and he called me and we gonna
32:11
call you know we don’t even want another initially the first among all cylinders
32:26
while Megan plan was even called me and now they’re gone well and they called us
32:35
and we gave them so I know there’s been that gives China well I mentioned my
32:50
records out over billing and that case it was there are certain things that are
33:06
covered by insurance but sometimes there are services that aren’t covered by
33:10
insurance
33:11
what she perceived to be overbilling yeah yeah you know
33:32
what i said im layered with you guys did someone because this business I’ve been
33:47
in 30 years I’ve seen so much so much and so much over billion just like my
33:58
situation in my home $6,000 and there was about eight to 10 so it’s really
34:20
someone you trust because of you not only gonna cause problems with the
34:29
interns
34:33
covered in Austin now you’ve got a bill in your hands 2009 dominate got
34:44
deductible so not having draco and he later claimed not to have to pay right
35:01
out
35:05
absolutely not that will change when when they first came out here
35:12
Canyon State they met the adjuster while I was here and that’s really important
35:17
to me if you can do that is an expert at what he’s so
35:30
when they came out very damaging you can I would not see with the naked eye he
35:44
was able to point out some days

>>>>> RAW YOUTUBE TRANSCRIPTION:::::

s happening

0:06
mike thanks for taking some time just today I want to find out a little bit
0:12
about the background of your situation that led you to come into contact with
0:19
pain and whoever else you work with and I want to emphasize somebody who has
0:29
never been exposed to the damage restoration industry looking for which
0:36
company would be a good one to explore what concerns you know what concerns
0:41
that someone should someone had been there to see what company to work with
0:44
those are the questions that I may repeat it
0:48
cover them with what you say naturally so just tell your story first noticed
0:56
that you had an issue to take a logically ok these planes went out about
1:04
two years ago on January way home from work and my wife called me and she said
1:14
the stairs and use an hour and suddenly the goddard kind of cold got out the
1:29
shower when upstairs
1:32
and sure enough the top of the actual washer long story short when I got five
1:44
minutes later and literally was draining my garage right above the group so that
1:54
went through my onto and then down through the floor into the ground after
2:02
15 to 20 minutes
2:05
luckily she was real real disaster down we did catch it at that point I called
2:14
my insurance agent and these clear rusted time I get first time that’s
2:26
happened in these companies and basically they can I see the car put out
2:40
TV’s upstairs Friday that they came back went on twenty just make sure her
2:53
reading we want on Sunday for 15 20 minutes Monday they came back they said
3:00
ok everything’s good to go Mike teams you know pretty quick for a job out
3:08
water coming down the balls in her eye wall in the box as a little leery that
3:22
point that you guys recommend else seemed rushed so then the other
3:38
initially when he came up to the house here in my garage
3:46
cutting the whole drive there and it just basically started to trial in July
3:55
they told me it was died in 2000 and has enough there for more than an exact same
4:04
problem when police this is this was denied the end of February that’s when
4:23
you begin when he went up look what’s going to happen right after this cut you
4:39
know how well is that comment
4:41
remember when he when he came out in 2008 compete I will tell them
4:56
we didn’t know how much he knew he started cutting I mean Morgan three or
5:04
so that gut instinct
5:12
it would have came in the house around you went upstairs found out that the
5:29
other company that was not me is pretty scary you would think that they would do
5:42
their homework but some of these companies in arizona had to be really
5:46
careful because they are not licensed there’s certain things that have to get
5:55
a date in things legally they should not have been doing so that was pretty based
6:06
payment out and determine what needed down and said you know here’s what you
6:13
need to explain but my wife is due to kids and families and you see how it
6:29
would have been to my wife and I would have gone no big deal
6:36
relocate both my kids downstairs
6:41
and you know it’s it’s it’s a pretty big mean they bring rain timely manner they
6:51
did what they said they were gonna do people to work and I’m going very well
6:58
but you know it’s kind of scary when you think that you find out four days later
7:09
later you know it’s important to make sure you come to India on work
7:14
throughout the sequence hear you say you did you hire didn’t they said they were
7:23
gonna do I think that’s one last thing you said first company is there anything
7:30
you left out as far as how things went with the first company the company you
7:38
know they were very brief they basically give up the fans up there there was a
7:50
lot of wrong with that and they said that they had about 24 fans going on in
8:03
the garage and likely eat I’m giving you the freedom really give me any of the
8:20
information they need to do need to do things
8:34
things where they gave us the option so there were no adverse company they just
8:53
came about it or not just complete it was just a bad experience to hear from
9:07
him again I was a little bit because maybe I was like that’s amazing I mean
9:21
when I pulled it down through the rain driving on Monday at that point I was
9:31
more concerned by the wasn’t the cause of my life
9:37
referred me to i can state because they wonder why when the bad that then
9:42
instead a gut feeling to give them another call I’m sure that would have
9:48
been the end up and I’ll have another problem so I heard that water damage and
9:59
it’s not completely 48 hours you can expect more than what you’re saying is
10:05
you happen to go three days without having a serious problem just cuz the
10:11
time of year but three days
10:17
expert on them but you know if we would have been more that happened
10:23
later i think im with a gun control but the bottom line is it’s never get to
10:33
them
10:34
you ever you come out to be honest and they have to know what they’re doing and
10:42
this company here and did not know what they’re doing what they are doing or the
10:48
company I’ll go over there was just just under start to finish everything they
11:00
did when they left my house I was kind of weak and like I said the training
11:18
part there really was most people just take my word for it said ok they said
11:23
let’s ride will get to go
11:24
luckily I didn’t know that feeling I mean another call and I’m thankful for
11:34
because I’m 19 and a serious problem I got as far as the overbilling there any
11:46
any
11:47
you no cost to you that was a question basically it was going to be paid by the
11:52
insurance company now there was nothing
11:57
build a second time I’ve been with my agent called the agency everything
12:09
that’s on this bill is basically yes they do some work guess they set up some
12:15
fans it’s been so when I stop them I was basically you know one of them is really
12:37
nothing I mean again the big thing I don’t like my problem with the first is
12:52
they deceive me beat me and when I okay well maybe what happened you know a few
13:25
months later during the service your kids and your family
13:34
yeah there was water in the know I’m just just curious about you say maybe a
13:52
little bit more about that a little bit about ya
14:03
one of things to do when they realized you know what needed to be done first
14:20
thing they do is the only moving furniture furniture in the pod to
14:34
preserve the culture me sir what was necessary to meet its now but they made
14:50
it be riding in China and pain but it’s all about contained ensure that you know
15:07
you get furniture and stuff you can’t they made their priority and get down to
15:21
the way to work so a lot of that too because it’s very damaging it when they
15:36
both my kids rooms
15:40
the laundry room and they just carrying Windows
15:50
fans and they’re making a lot of you know I did have some furniture that was
16:09
damaged in the back of the furniture its seamless and those guys got damaged its
16:32
really means he was 15 20 minutes and with my wife is preparing I have no
16:47
doubt in my mind it would probably be a matter its own horn out here you can
17:16
trust
17:16
call anytime you want to meet the first time it can lead to problems that you
17:36
can even affect the inspection of girl home
17:42
how long it took for the more expensive services they haven’t tried out probably
18:11
made their way and that police are waiting for the insurance company just
18:27
come over and determine you know here but long story short I’m once I got
18:38
everything dried out damage that there was damage and then we ended up doing
18:51
quite a bit of painting because there’s someone you know me but my dear I had to
19:19
replace basically everything up there and then repaint everything
19:24
now we have to review all down it it just even 15 20 mins damaging it was
19:39
probably gonna get you gotta get you know just to give the card so you know
19:53
this is certainly not white house and that’s one thing that will use the car
20:21
began being again it’s over the course of going about your life I guess
20:42
probably the only other people about damage
20:53
news from people who can win through situations I guess he went somewhere to
21:03
my other people from my wife were injured people I knew this stuff happens
21:15
you know it’s important to be able to believe you want their company or person
21:33
and their friends and families and that would be through small fire another they
21:55
needed some work done due to water damage so it kind of kept in touch with
22:02
days because I was dealing with the insurance companies doors and came down
22:27
and water for 20 minutes
22:36
drink water with the back of a week later and it just came down call they
22:58
will find something happened that’s a brand new project in something from all
23:12
the water something no one story short I called can you come up with a direct
23:25
result of them because they did they worked with the adjuster through them
23:36
and tell us the garage
23:47
Canyon State come through that was a director of the water that’s your
24:19
problem but it’s not the first time you will have that’s why it’s entrust only
24:35
has been in business you do the job right the first time so we were fire
24:58
over time we’re talking to people who were there ya process because again
25:23
we’re dealing with things all the time
25:27
basically these damn kids and give him a text from you and me and he wanted to
26:03
market two years ago now and I don’t have to go through when I first week of
26:34
this process it was easy for me to start talking to these meetings and I would
26:46
never tell you don’t believe it or not
26:52
in Egypt you referred me with someone who was the last time these agents to
27:03
make sure he is licensed based I was able to tell them and frankly we’ve been
27:29
working now it’s just a fun time now and kind of cult these W I just don’t go
27:45
when you get this
27:48
been able to kind of been enjoyable to be a gentleman what happened to us and
28:30
and the other in a way
28:35
they called me i dnt need you want to go out there and checking out some kind of
28:40
process and I know we cut our carbon I don’t know all this stuff well but again
29:10
happens we used in June that you know it seems like there’s already some company
29:18
coming in early so people know that you know you get so you you people pretty
29:50
quickly after you water damage to house people officially formerly worked for
30:01
bringing business to them
30:17
clean it up
30:26
you think someone needs to be added after I stumbled do some of that and if
30:36
you don’t need to redo the industry do quite a bit so I like this question so
30:58
can you think of a case where you working well go out there with a
31:44
different company ok there’s no one is there and each client
32:01
in and think of what the heck was I have a client and he called me and we gonna
32:11
call you know we don’t even want another initially the first among all cylinders
32:26
while Megan plan was even called me and now they’re gone well and they called us
32:35
and we gave them so I know there’s been that gives China well I mentioned my
32:50
records out over billing and that case it was there are certain things that are
33:06
covered by insurance but sometimes there are services that aren’t covered by
33:10
insurance
33:11
what she perceived to be overbilling yeah yeah you know
33:32
what i said im layered with you guys did someone because this business I’ve been
33:47
in 30 years I’ve seen so much so much and so much over billion just like my
33:58
situation in my home $6,000 and there was about eight to 10 so it’s really
34:20
someone you trust because of you not only gonna cause problems with the
34:29
interns
34:33
covered in Austin now you’ve got a bill in your hands 2009 dominate got
34:44
deductible so not having draco and he later claimed not to have to pay right
35:01
out
35:05
absolutely not that will change when when they first came out here
35:12
Canyon State they met the adjuster while I was here and that’s really important
35:17
to me if you can do that is an expert at what he’s so
35:30
when they came out very damaging you can I would not see with the naked eye he
35:44
was able to point out some days

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